Reputation Builder
AI Reputation Management — Target Digital

ONE BAD REVIEW IS COSTING YOU
10 CUSTOMERS YOU'LL NEVER MEET.

You can't be online 24/7 watching every platform. The AI Reputation Management system monitors Google, Facebook and every review channel — responds instantly, escalates problems, and generates a steady stream of 5-star reviews automatically. Claude API reads the sentiment. Twilio SMS requests the review. You own the narrative.

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24/7 monitoring Auto-response in minutes No fake reviews Cancel anytime
94%
Of customers read reviews before making contact
10x
Revenue impact of one unanswered negative review
24/7
AI monitoring across Google + Facebook
48 HRS
Average deployment time
The Real Problem

Your Reputation Is Being Decided
Right Now. Without You.

4.1
★★★★☆
You — Today
→
4.9
★★★★★
You — 90 Days
"We had a 4.1-star rating and couldn't figure out why new enquiries had dropped. It turned out two negative reviews from six months ago were sitting unanswered on the first page of Google. That's what every new customer was seeing first."

Every day, people in your market are Googling your business before they call. A 4.1 is the difference between chosen and skipped. An unanswered complaint signals to every reader that you don't care. A competitor sitting at 4.9 with 200 reviews while you're at 4.2 with 30 reviews isn't winning on product — they're winning on perception. And perception is the only thing a prospect has to go on before they make contact.

Ready to fix this? Claim Your Free Growth Audit →
The Stack

Four Integrations. One Reputation Machine.
Always On.

Each tool in the system handles one layer of your reputation — monitoring, responding, requesting, and escalating. Together they run continuously without you needing to log in to a single platform.

Claude API
Sentiment Analysis + Response

Reads every new review for sentiment, urgency, and tone. Writes personalised responses that match your brand voice — empathetic for complaints, warm for praise. No templates. No copy-paste.

Google My Business API
Google Review Management

Monitors your Google profile in real time. Posts responses the moment a review lands. Flags anything below 3 stars for immediate human escalation. Tracks your rating trend over time.

Facebook Graph API
Facebook Review Management

Watches your Facebook page for new reviews and recommendations. Responds automatically with contextual replies. Captures sentiment trends across both platforms in one dashboard.

Twilio SMS
Review Request Automation

Sends a personalised SMS review request to every customer 24–48 hours after their experience — at the moment they're most likely to respond positively. Response rate 3–5x higher than email alone.

Claude API + Google My Business + Facebook Graph + Twilio SMS
The Process

How The Reputation System Runs
— Every Day, Automatically.

01
Monitor

Claude API and platform integrations scan Google My Business and Facebook every 15 minutes. The moment a new review lands — positive or negative — the system knows.

02
Analyse + Respond

Claude reads the review, assesses sentiment, and posts a brand-voice response within minutes. Positive reviews get warm acknowledgement. Negative reviews get empathetic, de-escalating responses that show you care.

03
Escalate

Reviews below 3 stars trigger an immediate alert to you. You see the review, the AI's draft response, and a recommended action — before the situation has time to compound.

04
Request

24–48 hours after every customer interaction, Twilio SMS sends a personalised review request linking directly to your Google or Facebook page. Happy customers click. Your rating climbs.

Want this system built for you? Claim Your Free Growth Audit →

Free 45-minute audit. We'll show you every unanswered review and exactly what it's costing you.

Client Result

From Invisible
to Undeniable.

★★★★★
Verified Result
4.1 → 4.9 Stars — 90 Days

"We had no idea two old negative reviews were killing our enquiry rate. Target Digital deployed the reputation system, responded to everything we'd missed, and started getting reviews from customers we'd never thought to ask. Within 90 days we went from 4.1 to 4.9 stars and our inbound enquiries nearly doubled. It runs itself — I haven't logged into Google My Business in months."

Joan R
Joan R
Imani Mental Health Services, Arizona
Brijesh Singh
Brijesh Singh
Robotics For Sure — Brisbane

"B2B clients rarely leave reviews. The trigger-based system changed that — we now get consistent reviews from clients who'd never have thought to post one."

Want results like these? Claim Your Free Growth Audit →
Investment

Simple Pricing.
No Surprises. No Contracts.

One flat monthly retainer covers everything — build, deployment, 24/7 monitoring, all responses, and reporting. No setup fees. No lock-in. Cancel with 30 days' notice.

AI Reputation Management
Monthly Retainer
$1,500 – $3,000
/month — scoped to number of locations, platforms monitored, and review request volume
  • Claude API sentiment analysis + brand-voice response writing
  • Google My Business API integration (all locations)
  • Facebook Graph API integration
  • Twilio SMS review request automation
  • 24/7 monitoring across all platforms
  • Sub-3-star escalation alerts — real time
  • Monthly reputation report — rating trends, response rate, review volume
  • Review request sequence setup and optimisation
  • Direct strategist access — no account managers
Confirm your price in a free 30-min audit →

Most single-location businesses start at $1,500/month. Multi-location pricing confirmed during your free audit.

The Cost of Waiting

Every Unanswered Review Is a Customer
Walking to Your Competitor.

A prospect who finds an unanswered complaint on your Google profile doesn't call to ask for your side of the story. They click the next result. Your competitor — the one with 4.8 stars and responses on every review — gets the call instead.

This isn't about reputation as a vanity metric. It's about the direct, measurable cost of every review that goes unanswered, every happy customer who was never asked, and every potential 5-star review that disappeared because the moment passed.

The audit is free. We'll show you your exact rating across every platform, every unanswered review, and the revenue it's costing you — before you commit to anything.

FAQ

Questions About
AI Reputation Management.

Claude API writes responses that match your brand voice specifically — not generic templates. We set up your tone profile during onboarding based on your existing communications. Every response reads like it was written by your best customer service person, at their best, every time.

We flag suspicious reviews and prepare formal dispute submissions to Google and Facebook. We can't guarantee removal — that's the platform's decision — but we document and submit every case correctly, giving you the highest possible chance. We also track open disputes and follow up automatically.

Any review below 3 stars triggers an immediate escalation alert to you. The AI prepares a draft response, but you approve before it posts. You stay in control of anything sensitive — the AI handles the volume, you handle the edge cases. Nothing goes live on a critical review without your sign-off.

Yes. The system monitors and responds across unlimited Google and Facebook profiles from a single dashboard. Multi-location pricing scales with the number of profiles — all confirmed in your free audit. Each location gets its own monitoring, response queue, and rating report.

Most clients see measurable movement within 30–45 days as new verified reviews start arriving via the Twilio SMS requests. The full compound effect typically shows clearly at 90 days. Joan R went from 4.1 to 4.9 stars in 90 days with a single-location business — and her inbound enquiries nearly doubled in the same period.

Still have questions? Let's talk →
3 Audit Spots Remaining This Month

Your Next Customer Is Reading Your Reviews Right Now.

Every minute without a reputation system is a minute your Google profile is making decisions on your behalf — without your input. Book your free audit and we'll show you exactly what your reputation looks like today, what it's costing you, and how the AI system fixes it in 48 hours.

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Calculate your Review Revenue Gap →

No fake reviews 24/7 monitoring Real responses in minutes
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Own your reputation — live in 48 hours